A doctor’s time is for diagnosis, not paperwork
- Live transcription of the consultation
- A SOAP note and a prescription ready for approval
- Differential diagnosis with confidence levels
- Nothing is saved without the doctor approving it
- 1The patient recordAllergies, details and vital signs — without leaving the visit.
- 2Note, prescription and ordersA structured SOAP note drafted while the visit is happening.
- 3The clinical assistantIt listens to the consultation and suggests differentials and medication.
It isn’t one program; it’s a team of intelligent agents
Nine specialised agents, each lifting part of the administrative and cognitive load of a practice, all working on one shared record.
Clinical assistant agent
Intake, first reading of the symptoms and automatic summarising of the visit.
Medical record agent
Structured SOAP notes and a patient history that stays up to date.
Scheduling and workflow agent
Smart appointment layout, walk-in queue management and doctor presence hours.
Prescription and therapy agent
Prescription formatting, medication suggestions and drug–drug and drug–disease interaction checks.
Accounting and insurance agent
Invoicing, the doctor’s share and insurance files ready to submit.
Analytics and insight agent
An operational dashboard, performance indicators and patient-flow analysis.
Patient communication agent
Automatic replies over SMS and WhatsApp, appointment reminders and post-visit follow-up.
Document intelligence agent
Data pulled out of lab sheets, paper prescriptions and PDFs with OCR.
Telephone receptionist agent — Proxia Voice
It answers the patient’s call, handles the usual questions and books appointments in one natural conversation.
From reception to settlement, on one platform
Proxia replaces several separate systems: records, appointments, the visit, imaging, accounting and patient communication, all on shared data.
A clinical voice assistant, during the visit itself
The conversation between doctor and patient is transcribed live; by the end of the visit a structured SOAP summary — with ICD codes, medication orders and follow-ups — is waiting to be approved.
- Speech transcribed live during the visit
- SOAP summary and ICD-10 coding
- Suggested tests, medication and differentials
- Drug and disease interaction checks before prescribing
Electronic health record
Longitudinal patient history, vital signs, allergies, medication and lab results in one record, exportable as HL7 FHIR.
Scheduling, queue and presence hours
Booking, first free slot, the consulting-room queue and doctor presence hours — on the clinic’s own calendar and time zone.
Accounting and doctor contracts
Patient invoices, cashier shifts, the doctor’s share and the practice’s financial contract; revenue reports by doctor and by period.
Imaging and documents
DICOM images viewed in the browser, lab sheets uploaded, and data pulled automatically out of paper documents with OCR.
Patient app
Patients see their own history, prescriptions, lab results and appointments, and follow their care plan.
Two views of one record: this moment, and the patient’s path
The data in a record — symptoms, diagnoses, medication, lab results and past visits — accumulates scattered. Proxia turns it into two analyses: one for the decision being made right now, one for seeing the whole path the patient has taken.
- 1One shared time axisVisits, diagnoses and actions, and the spans of medication, all sit together on one timeline — the range opens from this month to the whole record in one click.
- 2You choose the measuresAny vital sign or lab result can be brought onto the same axis, so its change is seen next to the medication that started and the diagnosis that was recorded.
- 3Read-only — it writes nothingThis tab produces and records no data; it shows what is already in the record, arranged over time.
Condition analysis
What could this patient, right now, have?
As soon as the history is written into the “S” section of the SOAP note, the clinical assistant starts working: it puts today’s symptoms next to the vital signs, the underlying conditions, the medication in progress, the allergies, the lab results and whatever was recorded in previous visits, and hands the doctor a list of likely diagnoses — each with a confidence level and the evidence from this very record that produced it.
What it reads
- The “S” history and today’s symptoms
- Vital signs
- Past conditions and diagnoses
- Active medication
- Allergies
- Lab results
- Previous visits
What it gives the doctor
- A differential list, ordered by confidence, each with its reasoning
- Follow-up questions: what has not been asked yet and could reorder the list
- The effect of out-of-range vital signs on the likelihood of each diagnosis
- Clinical notes and drug–drug and drug–disease warnings, before the prescription is finalised
- Automatic re-assessment during the visit — at whatever interval the doctor wants, or off for this one visit
What the doctor gains: the possibilities that get lost under the time pressure of a visit are on the table before the record closes — without the doctor having to retype anything.
Analysis in the patient record
What path has this patient taken over time, and what did the treatments do?
Everything in the record lands on one shared time axis: measurements as trend lines, courses of medication as spans, and diagnoses, doctor’s orders and visits as events. Because they share an axis, reading down a column means “at that same moment” — so it is easy to see when a medication started and what the patient’s blood pressure, blood sugar or weight did afterwards.
What it reads
- Vital signs
- Lab results
- Prescriptions and courses of medication
- Diagnoses
- Doctor’s orders
- Visit history
What it gives the doctor
- Each measure’s trend against its reference range, with out-of-range values marked
- Each medication’s span on the same axis, to see treatment and change side by side
- Record events — diagnoses, orders and visits — on that same timeline
- Ready-made ranges: this month, 3, 6 and 12 months or the whole record; plus a custom range and zoom
- A table view of the same data, for when the exact number is what is needed
What the doctor gains: instead of leafing through dozens of lab sheets and visit notes, the course of the illness reads in a few seconds. This screen only reads; nothing on it is written to the record. It is a magnifying glass, not a pen.
The difference between the two, at a glance
| What distinguishes them | Condition analysis | Analysis in the record |
|---|---|---|
| The question it answers | What is likely right now? | What has happened over time? |
| When it is used | During the visit, while talking to the patient | Before a visit, or when following up and reviewing the record |
| Scope | Deep on a single moment | Longitudinal across the whole history |
| Output | Likely diagnoses, questions and warnings | Trend charts, medication spans and record events |
| Its role for the doctor | Helping with the decision | Helping with understanding and follow-up |
| Effect on the record | It suggests; nothing is saved without approval | Read-only; it writes nothing |
Neither of the two replaces the doctor’s judgement: AI output is always shown with a “suggestion” label, and until the doctor approves it, nothing is written to the patient’s record.
Four steps, from the patient arriving to the record closing
Proxia does not change the workflow a practice already has; it removes the repetitive parts of it.
- 1
Patient intake
Register a patient by identifier — or by speaking; Proxia fills the form from dictation.
- 2
Appointment and queue
Appointments are laid out around the doctor’s presence hours, and the consulting-room queue stays live.
- 3
The visit, with the assistant
The doctor runs the visit, the assistant listens and drafts the note, the orders and the prescription as it goes.
- 4
Approval and settlement
The doctor approves the output; the record closes, the invoice is issued and the doctor’s share is calculated.
The centre’s phone starts answering too
Proxia Voice, Proxia’s intelligent telephone receptionist: it answers the patient’s call, understands what they want, and can book and follow up — in exactly the hours when nobody is at the phone.
An answer at any hour
Night, holidays and the busy hour; no call goes unanswered.
Booking by phone
It reads out the free times and books through the centre’s own system.
A conversation, not a phone menu
The patient speaks; Proxia Voice understands what they mean.
Every call, a data point
The request and the outcome of each call are recorded and can be analysed.
What this call records
- Request
- Appointment
- Doctor
- Dr Meyer
- Time
- Tuesday, 10:00
- Status
- Booked
Proxia Voice; your intelligent receptionist
Instead of playing a recorded message, Proxia Voice holds a conversation with the patient.
- The patient speaks
- Proxia Voice understands what they mean
- It collects the information it needs
- It responds according to the scenario defined for the centre
What does Proxia Voice do?
The eight things expected of a telephone receptionist — without interruption and to one consistent standard.
Intelligent call answering
Incoming calls answered automatically, with the information patients need.
Intelligent booking
It takes the patient’s request, checks the bookable times and books through the centre’s own system.
Answering patients’ questions
The usual questions about doctors, services, opening hours, the address, how to attend and anything else defined for it.
Following up with patients
Outbound calls to collect information that is needed, or to pass on defined announcements.
Collecting and recording information
Taking the patient’s details in the course of a natural conversation and passing them to the relevant system.
Understanding the conversation
Proxia Voice does not merely recognise words; it understands the conversation and answers according to what is being said.
Call analytics
Calls and interactions can be analysed, so the centre’s manager has a true picture of incoming calls, requests and how well they were handled.
Connecting to other systems
Proxia Voice can connect to different systems to exchange information and validate data.
How does a patient talk to Proxia Voice?
- Patient
Hello, I’d like an appointment with Dr Meyer.
- Proxia Voice
Hello, welcome. Which day would suit you for Dr Meyer?
- Patient
Tuesday, if that’s possible.
- Proxia Voice
On Tuesday we have 10:00 and 12:00 free. Which would you prefer?
- Patient
Ten.
- Proxia Voice
Your appointment is booked for Tuesday at 10:00. The details will be sent to you.
A receptionist who never gets tired
Proxia Voice is not bound to office hours. Day, night, holidays and the busy hours; the answering continues.
- 24 hours a day
- 7 days a week
- No phone queue
Without hiring anyone else, a centre’s capacity to answer can grow with the volume of its calls.
Choose the plan that fits your clinic
A subscription unlocks the clinic panel’s capabilities; AI credit is bought separately and charged by use. Start on the free plan and upgrade whenever you want.
Basic
For practices putting reception and the cash desk on a computer
No time limit and no card required.
- Reception, queue and scheduling
- Patient records and QR-code linking
- Cashier shifts, invoices and payments
- 1 doctor and 2 staff users
- Payments ledger, last 30 days
- Custom services and tariffs
- Management reports
- Expenses and inventory
- Voice patient registration
Silver
For multi-doctor clinics that need financial reporting
490 a year — two months less than paying monthly.
- Everything in Basic
- Unlimited doctors and 5 staff users
- Full payments ledger and export
- Custom services and tariffs
- Doctor contracts and the clinic’s share
- Reports and the management dashboard
- Chat with patients and colleagues
- Expenses and cost centres
- Inventory and stock
Gold
For centres that want revenue and costs in one place
790 a year — two months less than paying monthly.
- Everything in Silver
- Unlimited staff users
- Expense ledger and cost centres
- Recurring expenses and an approval flow
- Inventory, suppliers and purchase records
- Stock deducted as a service is delivered
- Custom roles across 28 permissions
- Voice patient registration
- Priority support
Lifetime
Everything in Gold, bought once
About two and a half years of Gold annual; from the third year on, the subscription costs nothing.
- Everything in Gold
- No expiry and no renewal
- Future updates to these same capabilities
- Priority support
- Setup alongside a Proxia specialist
Open on every plan, even after a subscription ends
A subscription controls capabilities, not ownership of data. Anything to do with caring for a patient, finishing work already started, taking payment and cutting off access is never closed.
- Admitting a patient who is in the practice
- Creating and completing a patient record
- Closing a visit already started
- Issuing an invoice and taking payment
- Full access to history and records
- Revoking access for staff who have left
AI credit
5,000 credits
4910,000 credits
89- Clinical monitoring of the conversation5 credits per minute
- Visit summary10 credits
- Discharge instructions10 credits
- A question to the assistant10 credits
- Differential diagnosis10 credits
- Clinical notes and treatment plan10 credits
- Reading paper documents (OCR)10 credits
- Drug interaction check3 credits
- Medication suggestion3 credits
AI credit is bought separately from the subscription and does not expire at the end of a period. Voice patient registration in the clinic panel is enabled on the Gold and Lifetime plans. Prices exclude VAT, and multi-doctor centres are quoted individually.
What people ask before they start
If your question is not answered here, use the contact form at the foot of the page.
Each clinic’s data is isolated and the hosting region is chosen per deployment. Access is controlled by centralised authentication, and each centre reaches only its own records.
No. AI output — the visit summary, the differential, suggested medication and tests — is all suggestion, and until the doctor approves or edits it, it is shown with an “AI suggestion” label.
Creating an account and starting work takes a few minutes. Migrating data from a previous system and training the reception team usually takes one to two working days.
The model is tuned on clinical speech and knows the drug and diagnostic vocabulary. The transcript is always editable and reaches the doctor for approval before it goes into the record.
Yes. Proxia has a separate panel for the doctor and for the clinic: room queues, presence hours, financial contracts and each doctor’s share are managed independently.
Yes. The patient app shows visit history, prescriptions, lab results, appointments and the care plan — to that patient only.
Let’s talk about the future of your medical centre together
Write to us for a dedicated demo, advice on setting up, or pricing for a multi-doctor centre; we answer in under one working day.
- E-mail[email protected]
- Phone+41 21 791 21 90
- AddressPaudex, Rte de Bordinette 13
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